Terms and Conditions - Happy Helpers

Terms and Conditions: Effective 15 December 2023

Payments:

All payments are to be made 100% in advance as the bookings are online based.
Once payment has been made for the services rendered, it cannot be refunded. In case of any inconvenience or exceptional situation, contact us at 045777861 or email us at info@happyhelpers.ae.
All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by Happy Helpers LLC within 4 hours of work being completed or services delivered.
For Monthly contractual bookings and packages, services required on weekends and holidays will be charged additionally at our standard holiday/weekend rates.

Cancellations | Refunds: (Residential Services):

The booking cannot be cancelled or amended during or after the services provision.
Business working hours are from 8 am – 8 pm (Sunday – Friday) & 9 am – 6 pm (Saturday).
A cancellation fee will be charged if amendments or cancellations are made within 24 business working hours of the scheduled job start time.
More than 24 business working hours’ notice will incur a minimum of AED 100 or 5% of the invoice amount (whichever is higher) for processing the refund fee.
Within 12 – 24 business working hours’ notice will incur a minimum of AED 250 or 5% of the invoice amount (whichever is higher) for processing the refund fee.
Less than 12 business working hours’ notice will incur 100% of the booking cost for that day.

Happy Helpers strives to deliver high-standard services every time, providing a replacement Helper if the initially booked one is unavailable or unable to fulfil the request. If the client is dissatisfied with the Helper's services, replacements are limited to three. If dissatisfaction persists, Happy Helpers LLC reserves the right to provide/terminate services.

Refund is applicable for monthly contracts and packages on a pro-rata basis if the client cancels services within the first 5 sessions of commencement. AED 250 or 5% of the invoice amount (whichever is higher) applies for processing the refund.

If the Client terminates the contract after availing 5 sessions, the refund is processed after deducting the hours utilized at our standard rates.

AED 50/Hour+ VAT (for 2 & 3 hours per session bookings between 8 am – 6 pm)
AED 40/Hour + VAT (for 4 – 6 hours per session bookings between 8 am – 6 pm)
AED 35/Hour + VAT (for 7 – 10 hours per session bookings between 8 am – 6 pm)
AED 60/Hour + VAT for bookings between 6 pm – 8 am
AED 250 or 5% of the invoice amount (whichever is higher) applies for processing the refund.
The amount will be refunded within 7 working days.

Happy Helpers will terminate services if staff/Helpers are not treated reasonably for stay-in/Live-in duties, including working for more than 12 hours per day, insufficient rest, or food, and lack of reasonable breaks for duties exceeding 8 hours.

Cancellations | Refunds: (Hotel bookings):

The booking cannot be cancelled or amended during or after the services provision.
Less than 12 business working hours’ notice will incur 100% of the booking cost for that day.
Within 12 – 24 business working hours’ notice will incur a minimum of AED 250 or 5% of the invoice amount (whichever is higher) for processing the refund fee.
Cancellation with more than 24 business working hours’ notice will be refunded within 7 working days and will be refunded as per the original mode of payment or cheque.
AED 250 or 5% of the invoice amount (whichever is higher) applies for processing the refund.

If the Client terminates the contract midway, the refund is processed after deducting the hours utilized at our standard rate.

AED 60/Hour plus VAT
AED 50 per day plus VAT for transportation charges per day, if the booking starts or ends between 6 pm – 8 am
AED 250 or 5% of the invoice amount (whichever is higher) applies for processing the refund.
The amount will be refunded within 7 working days.

Rescheduling:

Happy Helpers LLC has the right to cancel or reschedule a service in cases where unexpected circumstances have befallen the assigned team.
Clients can cancel or change booking requests by contacting us at least one working day in advance to avoid any cancellation charges. Failing to do so will be charged as per the company’s cancellation policy.
One or more than 1 working days’ notice will be rescheduled at no additional cost.

Promotions | Packages | Offers:

Happy Helpers LLC reserves the right to promote offers and packages and terminate at its discretion.

For promotional offers and packages like 100/200/300/400/500 hours package, the refund request can be placed only when the client is not satisfied with the services and notifies us via email within 1 week of availing our services and not more than 5 sessions of our services.

The amount for the unused hours will be refunded after deducting the hours utilized at our standard rate of AED 40 per hour plus VAT.
AED 250 or 5% of the invoice amount (whichever is higher) applies for processing the refund.

Residential | Office Booking Extensions between (8 am – 6 pm):

Our Helpers work on an hourly basis and on call. If you intend to extend the booking, please notify at least 1 Hour in advance so that we can make necessary transportation arrangements and notify the other clients for the expected delay.
Extended hours would be charged on an hourly basis at AED 40 per hour plus VAT.
If the notice period is less than 1 hour, there will be an additional charge of AED 50 plus VAT for transportation.

Residential | Office Booking Extensions between (6 pm – 8 am):

Our Night services are exclusive, and in most cases, the transportation services are pre-paid. Any extensions must be notified in advance by more than 1 hour.
Requests received 1 hour prior to finishing time will be charged at AED 60 per hour plus VAT.
Requests received with less than 1 hour will be charged at AED 60 per hour plus VAT, plus there would be an additional AED 100 plus VAT for transportation.
The requests must be sent via WhatsApp to the customer care team that made the booking and notify the Helper assigned.
The payment for extended hours must be paid in cash to the Helper.

Hotel Booking Extensions (24 Hours):

Any extensions must be notified in advance by more than 1 hour.
Requests received 1 hour prior to finishing time will be charged at AED 60 per hour plus VAT.
Requests received within 1 hour will be charged at AED 60 per hour plus VAT, plus there would be an additional AED 100 plus VAT for transportation.
The requests must be sent via WhatsApp to the customer care team that made the booking and to notify the Helper assigned.
The payment for extended hours must be paid in cash to the Helper.

Validity of Services and Payments:

Unless otherwise agreed, all payments related to the services or packages shall be considered void after 180 days from the date of payment or from the date of the first service availed.

Packages validity:

100 Hours = 1 Month | 200 Hours = 2 Months | 300, 400 and 500Hours = 3 Months

Complaints | Service-related Concerns | Unusual Incidents | Threats Over Phone/Messages:

Any service-related complaint will be fully investigated, and attempts will be made to resolve to the client’s satisfaction.
Clients must provide briefing on ironing delicate or new clothes. The company shall not take responsibility for any accidental damages caused while ironing clothes.
In case of any other claim regarding loss or damage to property by our staff or missing item(s), the company will not be responsible for any claims whatsoever. In these circumstances, clients must inform us before the staff leaves their premises or within 4 hours of the service delivery.
For lost items, the client must report to the company within 4 hours of the service delivery. If the client wishes, he/she reserves the right to make a police complaint and Happy Helpers LLC assures full cooperation in the process.
The company hires staff after doing due diligence. In case of any theft-like incident, the client must notify the police immediately and to the company representative that you are dealing with. The company will fully comply and cooperate with the client and police to carry out a full investigation.
We highly recommend installing CCTV cameras or hidden cameras when there is any doubt.
Complaints received after 6 hours of availing the services will not be entertained.
If the client has any concerns with the Helper, the client shall notify the company Operations In-Charge on + 971 50 433 7861 | +971 50 52 77861.
The Client will not engage directly with our Helper for their future work-related schedules or instruct to work in other locations or for other clients or permit them to go for other locations for any work.
The contract or services shall be terminated with immediate effect if the client is engaged with our Helper directly on anything other than the agreed job by the Happy Helpers Supervisor.
If the client is responsible for poaching our staff, including sponsoring, or employing directly or indirectly, the contract with the company will be terminated and no refunds will be made to the client.
The company shall cease the services if our employees/team is threatened over the phone/messages.
If the client intends to hire any Helper who is currently on Happy Helpers LLC sponsored visa, the client will be responsible to pay a one-time fee of AED 15,000. Please send an email to info@happyhelpers.ae to discuss this further.
This document supersedes previous terms and conditions; the next terms and conditions will be effective upon release.