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Terms & Conditions

Welcome to Happy Helpers LLC

 

These terms and conditions outline the rules and regulations for the use of Happy Helpers LLC's Website. 

 

Happy Helpers LLC is located at:

648 Tamani Arts Offices Tower, Business Bay, Dubai - UAE, Dubai

 

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Happy Helpers LLC's website if you do not accept all of the terms and conditions stated on this page.

 

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.

 

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law of Dubai. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

 

Cookies Policy

 

We employ the use of cookies. By using Happy Helpers LLC's website you consent to the use of cookies in accordance with Happy Helpers LLC's privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

 

License

 

Unless otherwise stated, Happy Helpers LLC and/or its licensors own the intellectual property rights for all material on Happy Helpers LLC. All intellectual property rights are reserved. You may view and/or print pages from https://happyhelpers.ae for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://happyhelpers.ae
  2. Sell, rent or sub-license material from https://happyhelpers.ae
  3. Reproduce, duplicate or copy material from https://happyhelpers.ae

Redistribute content from Happy Helpers LLC (unless content is specifically made for redistribution).

 

Reservation of Rights

 

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

 

Content Liability

 

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Disclaimer

 

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and

(b) Govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

 

Payments:

 

  • All payments are to be paid 100% in advance.
  • Once the payment has been made for the services rendered, it cannot be refunded. In case of any inconvenience or exceptional situation, contact us on 04 577 7861 or email us info@happyhelpers.ae
  • All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by Happy Helpers LLC within 6 hours of work being completed/services delivered.
  • For Monthly contractual bookings, the price is inclusive of national holidays that fall within that month. In case if services are required on those holidays, it would be charged separately at standard charges.

 

Cancellations | Refunds:

 

  • The booking cannot be cancelled or amended during or after the services provision.
  • A cancellation fee will be charged if the amendments or cancellation is made within 24 hours of the scheduled job start time.
  • Within 12 – 24 hours’ notice, will incur 50% of the booking cost or AED 150 whichever is less.
  • Less than 12 hours’ notice will incur 100% of booking cost for that day.
  • Happy Helpers strives to deliver high-standard services every time. If a Helper you have booked is unavailable or unable to fulfil the request, we will attempt to replace them with another Helper/service provider. We may cancel, reschedule, or amend your request after notification at no charge.
  • Happy Helpers will provide a replacement in case if the client is not satisfied with the Helper’s services. The replacement is limited to three Helpers. In case where the client is not satisfied with all the three Helper’s services, Happy Helpers LLC reserves the right to provide services.

 

  • Refund is applicable for monthly contracts and packages when the client cancels the services within the first 5 sessions of commencement. If the Client wishes to terminate the contract after availing 5 sessions or after 2 weeks, the refund is processed after deducting the hours utilised at our standard rate as below:

 

  • AED 45 /Hour plus VAT (for 2 & 3 hours per session bookings between 8 am – 6 pm)
  • AED 35 /Hour plus VAT for (4 – 12 hours per session bookings between 8 am – 6 pm)
  • AED 50/Hour plus VAT for bookings between 7 pm – 7 am
  • AED 250 for processing the refund payment.
  • The amount will be refunded within 7 working days.

 

  • Happy Helpers will terminate the services if our staff/Helpers are not treated well for stay-in/Live-in duties like asking them to work for more than 12 hours per day, or not getting enough rest or food to eat on time.

 

National Emergency Rescheduling | Cancellations | Refunds:

 

  • The below applies to all services only during Emergencies.
  • The booking cannot be cancelled or amended during or after the services provision.
  • Rescheduling is possible ONLY if the government restricts the travel movement.
  • Cancellation within 24 hours will incur 100% of the booking cost or AED 250 whichever is less.
  • Happy Helpers strives to deliver high-standard services every time. If a Helper you have booked is unavailable or unable to fulfil the request, we will attempt to replace them with another Helper/service provider. We may cancel, reschedule, or amend your request after notification at no charge.
  • Refund is applicable for monthly contracts and packages when the client cancels the services within the first 5 sessions of commencement. If the Client wishes to terminate the contract after availing 5 sessions, the refund is processed after deducting the hours utilised at our standard rate as below:

 

  • AED 45 /Hour plus VAT (for 2 & 3 hours per session bookings between 8 am – 6 pm)
  • AED 35 /Hour plus VAT for (4 – 12 hours per session bookings between 8 am – 6 pm)
  • AED 50/Hour plus VAT for bookings between 7 pm – 7 am
  • AED 250 for processing the refund payment.
  • The amount will be refunded within 15 working days.

 

  • Happy Helpers will terminate the services if our staff/Helpers are not treated well for stay-in/Live-in duties like asking them to work for more than 12 hours per day, or not getting enough rest or food to eat on time.

 

Hotel bookings Cancellations | Refunds:

 

  • The booking cannot be cancelled or amended during or after the services provision.
  • Cancellation within 24 hours’ notice, will incur 100% of the booking cost.
  • Cancellation with more than 1-day notice will be refunded within 7 working days and will be refunded as per the original mode of payment or cheque. AED 250 will be deducted from the refund amount for processing the payment.

 

Rescheduling:

 

  • Happy Helpers Cleaning Services LLC has the right to cancel or reschedule a service in cases where unexpected circumstances have befallen the assigned team.
  • You can cancel or change your booking request by contacting us at least one working day in advance to avoid any cancellation charges. Failing to do so will be charged as per company’s policy.
  • One or more than 1 working days’ notice will be rescheduled at no additional cost.

 

Promotions | Packages | Offers:

 

  • “Happy Helpers” reserves the right to promote offers and packages and terminate at its discretion.
  • For promotional offers and packages like 100 hours and 200 hours package, the refund request can be placed only when the client is not satisfied with the services and notify us via email within 1 week of availing our services and not more than 5 sessions of our services. Amount for the unused hours will be refunded on a pro rata basis after deducting the hours utilised at our standard rate of AED 35 per hour plus VAT. Cancellations during emergencies will be as per the Emergency cancellation rules. AED 250 will be deducted from the refund amount for processing the payment.

 

Residential | Office Booking Extensions between (8 am – 6 pm)

 

  • Our Helpers work on hourly basis and on call. In case if you intend to extend the booking, please notify at least 1 Hour in advance so that we make necessary transportation arrangements and notifying the other clients for the expected delay.
  • Extended hours would be charged on hourly basis at AED 35 per hour plus VAT.

 

Residential | Office Booking Extensions between (7 pm – 7 am)

 

  • Our Night services are exclusive and in most of the cases the transportation services are pre-paid. Any extensions must be notified in advance by more than 1 hour.
  • Request received 1 hour prior to finishing time will be charged at AED 50 per hour plus VAT.
  • Requests received within 1 hour will be charged at AED 50 per hour plus VAT plus there would be an additional AED 100 for transportation.
  • The requests must be sent via WhatsApp to the customer care team that made the booking and to the Helper assigned.
  • The payment for extended hours must be paid in cash to the Helper.

 

Hotel Booking Extensions (24 Hours)

 

  • Any extensions must be notified in advance by more than 1 hour.
  • Request received 1 hour prior to finishing time will be charged at AED 50 per hour plus VAT.
  • Requests received within 1 hour will be charged at AED 50 per hour plus VAT plus there would be an additional AED 100 for transportation.
  • The requests must be sent via WhatsApp to the customer care team that made the booking and to the Helper assigned.
  • The payment for extended hours must be paid in cash to the Helper.

 

Complaints | Service-related concerns:

 

  • Any service-related complaints will be fully investigated, and attempts will be made to resolve it to Client’s satisfaction.
  • In case of any other claim regarding loss or damage to property by our staff or missing item(s) the company will not be responsible for any claims whatsoever. In these circumstances, clients must inform us before the staff leaves their premises or within 4 hours of the service delivery.
  • For any lost items, the client must report to the company within 4 hours of the service delivery. If client wishes, he/she reserves the right to make a police complaint and Happy Helpers Cleaning Services LLC assures full cooperation in the process.
  • Complaints received after 12 hours of availing the services will not be entertained.
  • If the client has any concerns with the Helper, the client shall notify to the company Operations In-Charge on + 971 50 577 7861 | +971 50 62 77861.
  • The Client will not engage directly with our Helper for their future work related schedules or instruct to work in other locations or for other clients or permit them to go for other locations for any work.
  • The contract or services shall be terminated with immediate effect if the client is engaged with our Helper directly on anything other than the agreed job by the Happy Helpers Supervisor.
  • If the clinet intends to hire any Helper who is currently on Happy Helpers LLC sponsored visa, the client will be responsible to pay a onetime fee of AED 15,000. Please send email to info@happyhelpers.ae to discuss this further.