Our Privacy Policy

Happy Helpers are committed to respecting and protecting your privacy. It is important that you understand how we collect, store, share and process information about our customers. This policy document sets out the basic tenets of our privacy policy applicable to customer data. All questions or comments related to this policy should be addressed to the Data Protection Officer at privacy@happyhelpers.ae

Who are we?

In this policy  (“ Privacy Policy”) the terms (“our”, “we” and “us ”) refers to Happy Helpers LLC, whose registered office is Happy Helpers Cleaning Services LLC 4106 Churchill Executive Tower, PO Box : 54419 Business Bay – Dubai – UAE. We are engaged in the business of cleaning services in U.A.E. The policy sets forth the terms with respect to the way we collect, store, process, share and disclose personal information about you (“you” and “your”) which is disclosed to us either directly or through our website at www.happyhelpers.ae (the “Website”).

What information do we collect about you

The use of our Website may involve collecting and processing of Personal Information. “Personal Information” means information from which your identity is apparent or can be reasonably ascertained. The types of information generally collected by us include your name, residential and/or postal address, telephone number and email address. We also collect your requirements and preferences in relation to the services we provide to you. You may also voluntarily wish to disclose certain information that would help us in delivery of Our services such as presence of domestic animals, parking location, disposal of waste site and special access arrangements for example keys left with the neighbour.

Legitimate business interests

We will endeavour to only use your Personal Information for the purposes for which we have collected it and we will endeavour not to disclose your Personal Information without gaining your consent except where such disclosure is required by law.
The use of your Personal Information may include the following:

  • To deliver services you have requested from us;
  • To confirm your identity; and
  • For direct marketing purposes.
  • To assess your suitability for an open position to which you may have applied

Your Personal Information may be added to our database for ongoing marketing and promotional purposes. The type of marketing and promotional activities that we undertake includes forwarding to you various material to keep you updated about our services and other third parties issues which may come to our attention. If at any time you do not wish to continue receiving this information, we provide an “opt-out” procedure in each communication to you.In each generic correspondence sent out to you, we will endeavour to include simple instructions on how you can immediately unsubscribe from the relevant mailing list, You can also opt out from receiving promotional material by contacting us directly.

Consent

By providing us with your Personal Information, you consent to the practices described in this Privacy Policy. When providing Personal Information to us, please be aware that there are risks involved in transmitting such information across the Internet. Happy Helpers will not be held responsible for any or all damage occurring as a result of this. By using our services and providing Personal Information, you are accepting these risks and hereby indemnifying Happy Helpers for any and all liability arising from the use of the Website.

We use cookies on our Website. Cookies are small text files that are stored by your browser when you visit a website. These special text files help to identify the browser in use and certain other preferences such as pages viewed and the time spent on each page. This information is used to help improve the performance of the website and user behavior.

Retention and updating your Personal Information

We will store the data only as long as necessary to achieve the purpose pf processing or to fulfill or contractual or legal requirements. Such statutory storage requirements may from commercial or tax law regulations.

You may request from us in writing to provide you with details of the Personal Information we hold about you. We will endeavor to process your request as soon as practicable. If we deny your request, we will provide reasons in writing as to our decision. To complain or contest our decision, please contact our Privacy Officer.

If you wish to amend Person Information that is out of date or incorrect, or if you wish for your Personal Information to be removed from our database, please contact our Privacy Officer at privacy@happyhelpers.ae.

Security

We have taken steps to secure our Website and your Personal Information using industry standard technology and organisational controls to protect against unauthorized processing, accidental loss, damage or destruction. You are responsible for choosing a unique and secure password when we ask you to access parts of our Website. However, It must be noted that sending information over the internet is not completely secure. Although we will do our best to protect your Personal Information once with us, we cannot guarantee the security of your data while still in transit.

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